Welcome to Croco Italia’s Privacy Policy. Your privacy is very important to us, and we are committed to protecting and responsibly handling any personal information that you provide us. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 in India, and international standards such as the General Data Protection Regulation (GDPR).
1. Definitions
- Personal Data: Any information relating to an identified or identifiable natural person.
- Processing: Any operation or set of operations performed on personal data, such as collection, storage, usage, etc.
- Data Controller: The entity (Croco Italia) that determines the purposes and means of processing personal data.
2. Information We Collect
We collect various types of information to provide and improve our services, including:
a. Personal Information
We collect personal information when you register, make a purchase, or interact with our services. This may include:
- Contact Information: Name, email address, phone number, and shipping address
- Account Information: Passwords and username
- Payment Information: Credit card details, billing address, and transaction history
b. Usage Data
We collect data on how you interact with our services, such as:
- Browsing behavior on our website, including page views, clicks, and time spent
- IP address, browser type, and device information
- Location data, if enabled
c. Cookies and Similar Technologies
We use cookies, beacons, and similar technologies to enhance user experience, manage sessions, and gather analytics. You may choose to disable cookies in your browser, but this may affect the functionality of our services.
3. Purpose of Collecting Information
We process personal data for various purposes, including:
- Order Processing: To process and fulfill orders, and to manage payments and returns.
- Customer Service: To provide customer support and respond to your inquiries.
- Personalization: To improve our services, recommend products, and customize your shopping experience.
- Marketing: To send promotional content, newsletters, and updates, based on your preferences (with your consent).
- Analytics and Improvements: To analyze user behavior, identify trends, and enhance website performance.
4. Legal Basis for Processing Data (GDPR Compliance)
We rely on the following legal bases under GDPR to process personal data of individuals in the EU:
- Consent: For sending marketing emails and collecting sensitive data.
- Contractual Necessity: To fulfill our contractual obligations when you purchase products from us.
- Legitimate Interests: To analyze and improve our products and services.
- Legal Obligation: To comply with applicable laws and regulations.
5. Disclosure of Personal Data
We may share personal data under the following circumstances:
- Service Providers: With trusted third-party service providers for processing payments, fulfilling orders, and performing other business functions on our behalf.
- Legal Requirements: When required by law, regulation, or court order, or to protect the rights, property, or safety of Croco Italia, our customers, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer personal data as part of the transaction.
6. International Data Transfers
If we transfer your data outside your country, we take appropriate safeguards to protect it, in compliance with GDPR and other international laws. This includes using Standard Contractual Clauses approved by the European Commission and implementing other necessary measures.
7. Data Security
We use industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure, including:
- Encryption: Protecting data during transmission and at rest.
- Access Controls: Restricting access to personal data to authorized personnel only.
- Regular Audits: Conducting regular security assessments to ensure data protection.
8. Retention of Personal Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including compliance with legal obligations, resolving disputes, and enforcing agreements. Retention periods may vary depending on the type of data and applicable laws.
9. Your Rights
Depending on your jurisdiction, you have the following rights regarding your personal data:
a. Right to Access:
You have the right to request access to your personal data, including details about how it is processed.
b. Right to Rectification:
If you find any inaccuracies, you have the right to request correction of your personal data.
c. Right to Erasure:
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent (where applicable).
d. Right to Data Portability:
In certain cases, you have the right to receive your data in a commonly used, machine-readable format and to transfer it to another controller.
e. Right to Object:
You have the right to object to the processing of your data for marketing or legitimate interest purposes.
f. Right to Restrict Processing:
Under certain conditions, you may request to restrict processing of your data.
g. Right to Withdraw Consent:
If you have provided consent for processing, you have the right to withdraw it at any time.
To exercise these rights, please contact us at support@crocoitalia.com.
10. Children’s Privacy
We do not knowingly collect or solicit data from children under 18. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to these websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and significant changes will be communicated to you via email or website notifications.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- Email: support@crocoitalia.com
- Phone: 09354647482 (available Monday to Saturday, 10 AM to 20 PM)
- Address: Croco Italia Private Limited, F10, 3rd Floor, Habitech Crystal Mall, Knowledge Park 3, Greater Noida, Delhi NCR, India 201306