Welcome to Croco Italia’s Refund and Returns Policy page. We strive to ensure every customer enjoys a premium shopping experience with us. If you are not completely satisfied with your purchase, this policy will guide you through our return and refund process.
1. Returns Policy
Eligibility for Returns:
- Return Window: You have 14 days from the date of delivery to initiate a return.
- Condition of Items: To be eligible for a return, items must be:
- Unused, unwashed, and unworn
- In the original packaging with tags still attached
- Free of any alterations, damages, or stains
How to Initiate a Return:
- Step 1: Contact us at support@crocoitalia.com with your order number, item name, and reason for the return.
- Step 2: Our support team will review your request and provide a return authorization if eligible.
- Step 3: Ship the item back to the address provided by our team. You are responsible for the return shipping cost unless the item was defective or incorrect.
Return Shipping Instructions:
- Use a trackable shipping service to ensure the safe return of your item.
- Retain a copy of your return shipping receipt until your return is processed.
2. Refund Policy
Refund Processing:
- Inspection and Approval: Once your returned item is received, it will be inspected for condition and eligibility. We will notify you of the approval or rejection of your refund.
- Processing Time: Approved refunds will be processed within 7-10 business days and automatically applied to your original payment method.
- Partial Refunds: In cases where items show minor signs of use, missing original packaging, or minor damage not due to our error, a partial refund may be issued.
Non-Refundable Items:
- Any items marked as “Final Sale” or “Clearance” are non-returnable and cannot be refunded.
Late or Missing Refunds:
- If you have not received a refund within the expected timeframe, please check with your bank or credit card provider, as processing times can vary. If further assistance is needed, contact us at support@crocoitalia.com.
3. Exchange Policy
How to Exchange an Item:
- We do not offer direct exchanges. If you would like a different size or color, please initiate a return for the original item and place a new order for the desired item.
Exceptions for Defective or Incorrect Items:
- If your item arrived defective or incorrect, we apologize for the inconvenience. Contact us at support@crocoitalia.com within 14 days of delivery. We’ll arrange an exchange or refund at no additional cost to you, including covering the return shipping.
4. Return Shipping Costs
Customer Responsibility:
- Return shipping costs are generally the customer’s responsibility, except in cases of a defective or incorrect item.
- We recommend selecting a shipping service with tracking and insurance to ensure your item reaches us safely.
Prepaid Return Labels:
- For defective or incorrect items, we will issue a prepaid return label or reimburse the shipping cost.
5. Non-Returnable Items
Certain items are final sale and cannot be returned. These include:
- Items marked as “Final Sale” or “Clearance” on our website
- Personalized or custom items
- Gift cards
Please ensure you are happy with your choice when purchasing these items.
6. Defective or Damaged Items
Reporting a Defect or Damage:
- If your item arrives damaged or defective, please contact our support team within 14 days of receiving the item.
- Include photos and a brief description of the defect or damage, and we will promptly assist you with a replacement, refund, or exchange.
7. Gift Returns
Returning Gifts:
- If you received a Croco Italia item as a gift and wish to return it, please contact our support team. We can issue a store credit or refund to the original purchaser, as per your preference.
8. Contact Us
For any questions or assistance with your return or refund, feel free to reach out to our support team at:
- Email: support@crocoitalia.com
- Phone: 09354647482 (available Monday to Saturday, 10 AM to 20 PM)
We’re here to make your Croco Italia experience as smooth and enjoyable as possible.